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Locust FAQ's
Company
- What is Locust's mission?
- To build a global, world class brand that reflects our passion and values in 'creating champions'.
- What is Locust's vision?
- To foster the growth and development of Locust into a leading brand within the soccer and lifestyle markets and thereby rise above the ordinary and beat the competition, as a bona fide soccer brand. Locust will fulfill this objective by developing, manufacturing and selling world class products with respect to quality, functionality and design in harmony with our basic values and visions. For further details about us, click here.
- Is Locust a Danish company?
- Locust was founded by a Danish soccer player, Michael Krog. The company philosophy and concept was developed in Denmark and later in 1999 Locust was incorporated in Toronto, Canada.
- I want to work at Locust. Where and how do I apply?
- If you want to be part of an incredible team in a creative office environment, drive performance, learn new skills, and have some fun along the way, let us know why you would be a good fit and send us your resume in confidence to careers@locust.com For more details on any current job postings, click here.
- Where is Locust Headquarters' located?
- Locust Headquarter and distribution facility are located at: 11-3330 Ridgeway Drive, Mississauga, Ontario, L5L 5Z9, Canada.
- Where is Locust Marketing and IT office located?
- Locust USA office is located at: 9543 Losa Drive, Suite 101, Dallas, Texas 75218, USA.
- What is Locust toll free numbers?
- Telephone + 1-800-284-8079, 1-888-581-2022 and Facsimile + 1-800-224-2182.
Website
- How can I subscribe to the Locust newsletter?
- Subscribe to our Newsletter by clicking here and you'll receive by e-mail about "what's new at Locust".
- Is it safe to purchase online via Locust.com?
- Ordering online at Locust.com is completely safe as our online store resides on a secure server and your credit card details are protected at all times using state of the art encryption technology. Please note that we do not store credit card information. Before transferring, all information (including your name, credit card number, expiration date and so on) is encrypted using SSL industry-standard encryption. If you have any other questions or concerns regarding data privacy and security please visit our privacy policy by clicking here or contact us anytime at customerservice@locust.com or toll free at +1-800-284-8079.
- Will my individual information be shared?
- No, it will not. Your personal information will be kept safely within our secured database. Please see our privacy policy by clicking here.
- Credit Cards accepted at Locust?
- We accept VISA and MasterCard.
- Any alternative Payment methods?
- Yes. Locust.com accepts payment via PayPal or Bank wire transfer. You just need to call us at +1-800-284-8079 or send us an email at sales@locust.com to receive the Bank wire transfer details or PayPal instruction.
- Shopping at Locust.com?
- Shopping at locust.com is easy and convenient. If you experience any difficulties then we would like to hear from you. Please send us an email at feedback@locust.com
- How do I order on line at Locust.com?
- Once you have selected your products, you have to create a customer account by entering in a password and username. This information will enable you to track your order and keep your data in the database for future orders. Your order will be processed once all required fields are completed.
- How can I send an idea/suggestion/feedback for product improvement/development?
- We want to hear from you! Whether you want to share your thoughts on a Locust product that you own or perhaps any suggestions you might have on how to improve a product, please send us an email at feedback@locust.com Feedback from our customers is vital in our on-going research and development.
- I found a product that I would like to purchase but didn’t see a buy now button. Can I still order it?
- Only products that have a 'buy now' button can be ordered online. But if you are interested in a Locust product, do not hesitate to contact us at customerservice@locust.com and we can book it for a future delivery date. Please visit Ordering info for more details by clicking here.
- I would like to purchase an item but I can't find it in the option I want. Can I order it anyway?
- If you do not find a product it means that the product is no longer available in this particular section.
- Can I ask you for a bill/invoice?
- Certainly. Once an order is completed online and we receive all the data a Locust invoice will be generated and post mailed or emailed to you.
Customer Service
- Can I personalize my Locust product? (Ex.: Name on back of the jersey)
- Yes, you can almost customize any Locust product. If the product carries a 'C' symbol it means that the product is customizable. There may be conditions that apply to the customized product such as minimum quantity or an increase in the cost. Further, we have specific custom programs from time to time which are cost efficient. In fall 2008, we will launch a custom uniform program where you can design your uniform online and submit it to us. Also, we are working on an application where you can custom design your ball online which will be ready by spring 2009. We already have a custom program for Goal keeper gloves where you can add you name on the wrist of the glove. If you would like to custom design a team/club uniform or soccer ball, please email us your artwork to product@locust.com . We will be happy to provide you with a quote with no obligations.
- For how long are Locust products under warranty?
- We have manufacturing defect warranty on all Locust products. You will find if any specific product warranty that may apply to the Locust product in the product description.
- What is the procedure to exchange/return a product?
- You can exchange or return merchandise for a full refund within fourteen (14) days of receipt for the same value (shipping not included) for any reason as long as it has not been used and all tags and labels are intact. Before returning a product, we require a "Return Authorization" number (RA#). We cannot issue any refunds or authorize any exchanges without an RA number. To arrange for a refund, contact our Customer Service specialist at customerservice@locust.com, state the reason for your return request, and ask for an RA number by e-mail. You will be e-mailed with an RA number. Please note that we do not accept returns on Locust customized products; the only exception is if the product has a manufacturing defect. Please follow the instructions below for the product return procedure: Please repack the goods securely using a trustworthy packaging kit and include your address and the RA number that you have received from Locust customer service. Please take your parcel to your nearest post office or shipping company and obtain proof of postage/shipping. Please allow 2 weeks after we receive your package for your refund or exchange to be processed. Allow 1-2 billing cycles for the credit to appear on your statement. We will give you a full refund or send you a brand new product (shipping not included). Please note that we can only refund the card on which the original transaction was made. Please retain your proof of shipping insurance as we cannot be held responsible for goods lost in transit. Click here for to view our return policy.
- I found a product on the E-catalogue that I would like to purchase. Can I order it?
- Only products that have a 'buy now' button can be ordered online. But if you are interested in a Locust product from the electronic catalogue, do not hesitate to contact us at customerservice@locust.com and we can book it for a future delivery date. Please visit Ordering info for more details by clicking here.
Prices and Reductions
- What is the dollar ($) currency used at Locust.com?
- All prices set forth at locust.com are in US dollars currency for United States residence and Canadian dollars currency for Canadian residence. We base the invoicing and currency on the bill to address that you specify when you give Locust.com your order. Bill to address in Unites States is charged in US dollars and Bill to address in Canada is charged in Canadian dollars. Note: All International shipments are all charged in US dollar currency.
- What currency will be charged on my credit card?
- In Unites States we use a US Merchant account to process your online purchases so there will be no exchange rate added to your final billing amount shown when you check-out. EX. If your total amount comes to $54.00 it will appear on your credit card statement as $54.00 in your own currency. There will be no currency exchange in this transaction. In Canada we use a Canadian Merchant account to process your online purchases so there will be no exchange rate added to your final billing amount shown when you check-out. EX. If your total amount comes to $54.00 it will appear on your credit card statement as $54.00 in your own currency. There will be no currency exchange in this transaction.
- Do the prices include Sales Tax?
- Sales tax is not included in the online prices. The online pricing or discounted pricing in this web-site are net of any Sales Taxes. The tax applicable at the bill to address will be added to the order within Canada ONLY (GST 5% and PST 8% applies for Ontario and for any other Province within Canada GST 5% will apply ONLY). For all shipment(s) to the United State and Internationally, Locust, Inc. will not apply any taxes to the final order. Please note any shipments outside of Canada, taxes will be added by Custom Borders Clearance Services on a separate billing and in some cases there may appear a cross border brokerage fee. If you have any questions or concerns, please contact us for more information at customerservice@locust.com
- What is the Locust Discount Code?
- This code is given to our loyal customers and customers who are buying in bulk.
- How can I obtain the Discount Code?
- You can ask for a Discount Code by clicking here. We will ask you for your order details such as products and quantities... If we accept your demand we will send you a code which enables you to apply a certain percentage of discounts to your orders.
- How should the Discount Code be used?
- Once you put your products into your cart, you will see a box called "Discount Code". You have to copy your code into this box. Then the reduction will be automatically calculated.
- How can I obtain the Locust Bonus Point?
- You automatically receive Locust bonus points when you make a purchase on locust.com and it will be applied to your account. For further details, please go to 'Ordering Info' or click here.
- How can I use the Locust Bonus Points?
- Once you put your products into your cart, you will see a box called "Locust Bonus Points". You have automatically accumulated these points over a period of time. You can click off the box and the Locust bonus points will be applied to your online purchase. The discount is automatically calculated. For further details, please go to 'Ordering Info' or click here.
- How much does the shipment cost?
- The costs vary from state to state and from country to country. When you select the products you will be asked for your address of delivery. At this stage we will estimate the cost of your shipment. We will email you within 48 hours with the exact shipping cost that we will apply to your order. Our shipping department will always review the most competitive way of shipping your order to your destination of delivery. If you find the freight is very expensive please contact our customer service at customerservice@locust.com
- How do I know if I am buying in Bulk?
- Buying in bulk is considered a purchase that exceeds a value of $500. For further details on our bulk sales program, please contact our Sales Staff at 1-800-284-8079 (International +1-905-820-0303) or via email sales@locust.com
Product
- Where can I find Locust products in my area?
- We have speciality stores and some department stores that carry most of our Locust line across Canada. Please email us the Locust product that you are looking to acquire and what town you live in and we will be happy to email you the closest store in your area. We offer this service because we don't want you to run to a store and not find the Locust product you are looking for. Please email us at retailstore@locust.com
- My Company needs products customized. Can Locust do it?
- Yes. Please access our B2B information page and contact our product specialists at b2b@locust.com
- What kinds of technology are used in Locust products?
- You will find Locust technologies under the product description in the technology box by clicking the icons.
- What is different about 'Locust Earth' products?
- 'Locust Earth' is in relation to Locust products that are 'Earth Friendly' (nature friendly product). The 'Locust Earth' program is directed to the environmentally conscious customer that believes individuals can and should play a role in our planet's future.
- I own/buyer/belong to a club and would like to purchase Locust products. What is the procedure?
- Please email us your request to club@locust.com and one of our sales specialists will be in contact with you within 48 hours.
- How should I clean my dri-Performance products?
- You can wash your Locust dri-Performance garment in a regular wash. Note that drying/tumbling needs to be on low heat. If there is any specific washing or drying/tumbling instruction that applies to your Locust product you would find it inside the garment on the care instruction label.
- How should I clean my Locust 'Earth Friendly' garment?
- You can wash your Locust 'Earth Friendly' garment as you normally wash your cotton garment by using less detergent for natural fabric. If there is any specific washing or drying/tumbling instruction that applies to your Locust 'Earth Friendly' product you would find it inside the garment on the care instruction label.
- How do I take care of my Locust ball?
- Please find below the care instruction from A. to E.; a. Use Locust valve oil before placing the needle into the Locust ball (Either by a drop of valve oil in the valve opening or by dipping the needle in the valve oil before inserting) b. When you first pump it, just pump it up so the Locust ball begins to take shape (approx. half of its air capacity). Wait 24 hours and then pump it to the pressure that is instructed on the Locust ball. This procedure will help the Locust ball take perfect shape. c. Do not use compression pumps - ONLY use hand pumps. This will protect the valve and bladder. d. Keep your Locust ball indoors and at room temperature when not in use. This will protect your Locust ball from potential damages such as the surface material not to harden which is caused by cold weather variations such as temperatures below freezing point. e. Use a damp cloth to wipe down your Locust ball. Avoid all chemical cleaners. You may use regular diesel to clean grease off the Locust ball.
- Why is my Locust ball losing air?
- The Locust ball will lose air over a period of time such as a week or two. This is normal for Locust ball because it is made with a Latex bladder. Latex is a natural soft rubber which has a greater elasticity than any other materials such as butyl. A ball constructed with a butyl bladder is harder and less energy can be transferred from the player to the ball which ultimately reduces the speed of a ball in flight. This can be demonstrated by holding a ball with latex and a ball with butyl bladder in the same height and both balls are dropped on a hard surface and the result is that a ball with a latex bladder will bounce higher than a ball with a butyl bladder if both balls have the same outer 'cover' material. The harder the ball is the more energy the ball will also transfer to the object that it hits. This can be further demonstrated with a stone and tennis ball that both are thrown against a brick wall with the same speed. A stone will transfer the energy to the brick wall (likely to make a hole) and the stone will fall close to the wall. This is opposite a tennis ball that will return with almost the same speed as it hits the wall and makes no visual impact on the wall. The energy stays in a tennis ball because it is soft while a stone (harder material such as butyl) will transfer more energy into the wall. In the same perspective, if a player heading a latex ball (softer) vs. a butyl ball (harder), more or less energy is transferred from the ball to the player. (Important: Hard material balls can cause head injuries or concussions). Although, butyl has one advantage over latex bladder that natural rubber (latex) has small pigments where air will slowly pour out over a longer period of time (weeks), where butyl keeps the air inside the bladder for a very long time. As the butyl bladder does not lose air the ball is also likely to increase in circumference over a longer period of time due to the constant pressure from the inside and out on the outer casing of the ball.
Retail
- Which stores carry locust products?
- You can find the Locust product in most speciality stores and some department stores across Canada. Please email us the Locust product that you are looking to acquire and what town you live in and we will be happy to email you the closest store in your area that carries the product that you are looking for. We offer this service because we don't want you to run to a store and not find the Locust product you are looking for. Please email us at retailstore@locust.com
- How can I become a dealer for Locust?
- Please contact our Sales Dept at retailing@locust.com. Make sure to include your store location, website and contact information. Our Sales Dept will contact you within 48 hours or two (2) business days.
- How can I be a Locust distributor in my country/region?
- Please contact our management dept at distributor@locust.com. Make sure to include your location, website and contact information. Our management dept will get in touch with you within five (5) business days.
Sponsorship
- What teams, leagues or associations does Locust support?
- You can find the team/associations that locust sponsor under our partner section by clicking here.
- Does Locust sponsor teams?
- Yes. We have specific programs for teams. We sponsor national teams, professional teams and amateur adult and youth teams. Locust management reserves the right to evaluate sponsorship opportunities at its own discretion.
- Does Locust sponsor individual players?
- Yes. We sponsor individual goal keepers. The requirement is that the goal keeper is playing full-time in a professional league. Locust management reserves the right to evaluate sponsorship opportunities at its own discretion.
- What is the procedure to apply for a sponsorship?
- You can email us your details at sponsorship@locust.com for Locust management to process a sponsorship request. However, Locust management reserves the right to deny a sponsorship request based on various criteria.
